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  • Posted: Jan 16, 2018
    Deadline: Apr 30, 2018
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    ipNX Nigeria Limited is a leading provider of infrastructure-based Telecommunications and Information Technology services here in Nigeria. Leveraging more than a decade of experience, the company was formed by the divestment of the telecommunications services division of Telnet Nigeria Limited and has been in operation for many years. ipNX currently provi...
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    Product Analyst

    Job ID: 23
    Department: Network Services Divison
    Function: Product Development
    Reporting to: Product Manager
    Travel Frequency: Occasional

    Purpose of the Job

    • The Product analysts carry out market research to identify new opportunities for existing products and developing new products ideas.
    • He/she will interview customers to discuss their future product requirements, and they review published research reports to identify gaps in the market that their company could meet.
    • Establishing market requirements provides a framework that enables product development team to prepare design proposals based on fact, rather than guesswork.
    • They analyze their own products and those of competitors, comparing performance and features with current market requirements.
    • Product analysis provides the product team with a benchmark for new product performance.

    Expected Key Results (Detailed KPIs)

    • Submit/review a product strategy and roadmap for Voice and Wi-Fi
    • Submit a product review on existing products (FOS, Voice, Wi-Fi, Data services) One per quarter
    • Develop a survey per Quarter, analyze and share the results of the survey with key stakeholders.
    • Use analytics (website, social media, and company CRM) to gather customer needs
    • Determine why customers churn by calling and visiting churned customers, checking customer habits and defining customer
    • Visit events and venues where deployment is made. And report customer feedback(Needs and complaints)
    • Generate, update and submit intelligence report weekly
    • Attend conferences and events related to  product and sector
    • Develop pricing model quarterly
    • Submit product price reviews and projection quarterly
    • Hold product training and briefs for sales staff Quarterly
    • Propose a sales incentive and promotion scheme that will drive an increase in sales
    • Develop product communication plan/strategy and share with Line Manager and other stakeholders.

    Educational Qualifications & Functional Skills

    • B.Sc Engineering / Computer Science / Marketing / Sales / related disciplines
    • Understanding Communications Network, Experience in a b2b, B2C sales environment; consistent track record of success in achieving product effectiveness and customer experience targets. Demonstrates a high level of organization and quality with Multitasks efficiency & priority setting.
    • Good Microsoft office suite competence, CRM competence, including Visio
    • Exemplary communication skills – both face to face and over the telephone. Ability to communicate effectively at all levels of an organization.

    Work Experience:

    • At least 2 years’ experience within the telecoms space; knowledge of the market, competitor behavior and strategy, including related product dynamics and product management
    • Must demonstrate interpersonal capabilities.

    Other Requirements:

    • Customer Focused
    • Ability to conduct market research
    • Action oriented
    • Result Driven
    • Cultivate Innovation
    • Critical thinking skills to recommend original and productive ideas
    • Time Management
    • Self Development

    Method of Application

    Interested and qualified? Go to IpNX Nigeria Limited on careers.ipnxnigeria.net to apply

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