Social Media Manager at Smartcity Plc

Job Description
Manage social media marketing campaigns and day-to-day activities including:

• Develop relevant content topics to reach Smartcity’s target customers.
• Create, curate, and manage all published content (images, video and written).
• Monitor, listen and respond to users in a “Social” way while cultivating leads and sales.
• Conduct online advocacy and open a stream for cross-promotions.
• Develop and expand community and/or influencer outreach efforts.
• Oversee design (ie: Facebook Timeline cover, profile pic, thumbnails, ads, landing pages, Twitter profile, Blog, Linkedin, Whatsapp, Instagram etc.).
• Design, create and manage promotions and Social ad campaigns.
• Manage efforts in building online reviews and reputation. Monitor online reviews and respond to each review.
• Analyze key metrics and tweak strategy as needed.
• Compile reports for management showing results (ROI).
• Become an advocate for the company in social media spaces, engaging in dialogues and answering questions where appropriate.
• Demonstrate ability to map out a comprehensive marketing plan. Drive strategies that are proven by testing and metrics.
• Develop organizational elements in order to implement a proactive process for capturing happy, loyal customer online reviews.
• Monitor trends in social media tools, applications, channels, design and strategy.
• Implement ongoing education to remain highly effective.
• Identify threats and opportunities in user-generated content surrounding the company. Report notable threats to appropriate management.
• Analyze campaigns and translate anecdotal or qualitative data into recommendations and plans for revising social media, content marketing, SEO and social advertising campaigns.
• Monitor effective benchmarks (Best Practices) for measuring the impact of social media campaigns. Analyze, review, and report on effectiveness of campaigns in an effort to maximize results.

Qualifications & Experience Required

• Possesses knowledge and experience in the tenets of traditional marketing. Marketing/Computer Science degree is welcomed but not required with relevant work experience.
• Demonstrate creativity and documented immersion in social media. (Give links to profiles as examples).
• Proficient in content marketing theory and application.
• Experience sourcing and managing content development and publishing.
• Exhibit the ability to jump from the creative side of marketing to analytical side, able to demonstrate why your ideas are analytically sound.
• Display in-depth knowledge and understanding of social media platforms, their respective participants (Facebook, Twitter, Instagram, YouTube, Pinterest etc.) and how each platform can be deployed in different scenarios.
• Maintain excellent writing and language skills.
• Enjoy a working knowledge of the blogging ecosystem relevant to the Smartcity’s fields.
• Display ability to effectively communicate information and ideas in written and video format.
• Exceed at building and maintaining sales relationships, online and off.
• Practice superior time management.
• A team player with the confidence to take the lead and guide other employees when necessary. (ie: content development, creation and editing of content, and online reputation management).
• Make evident good technical understanding and can pick up new tools quickly.
• Maintain a working knowledge of principles of SEO including keyword research and Google Analytics. Highly knowledgeable in the principles of “Search and Social.”
• Possesse functional knowledge and/or personal experience with WordPress.
• Demonstrate winning Social Customer Service techniques such as empathy, patience, advocacy and conflict resolution.
• Possesse great ability to identify potential negative or crisis situation and apply conflict resolution principles to mitigate issues.