Customer Service Officer at Addosser Microfinance Bank

Responsibilities

• Managing incoming calls and customer service inquiries.
• Generating sales leads that develop into new customers.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools.
• Follow communication procedures, guidelines and policies.
• Recommend potential products or services to management by collecting customer information and analyzing customer needs.
• Take the extra mile to engage customers Accurately captures customer information
• Creates and maintains service reports.
• Compile reports on overall customer satisfaction.

Relevant Skills, Qualification, Attributes & Experience

• 1-2 years cognate experience in Customer Service.
• B.Sc/HND in Social Sciences or any other relevant course of study.
• Has worked in a microfinance bank or any financial institution.
• Excellent Interpersonal Skills
• Must be computer literate
• Excellent communication, reporting skills
• Applicants must not be more than 25 - 30 years;