Operations Manager at GVA Partners

Summary Description of Key Responsibilities/Duties

• Ensure company services and projects are delivered on time and to specification.
• Coordinate day to day inter departmental activities.
• Manage customer, vendor, MNO and Industry Regulator relationships.
• Maintain service standards by ensuring internal processes are followed.
• Identify, Solve (where possible) or escalate operational issues.
• Ensure relevant information is shared among all departments.

Educational and Professional Requirements

• Minimum of Bachelor's Degree.
• Approximately 4-6 years relevant or transferable experience. 40% must be VAS experience.
• Certificate Management Programs (e.g. Project Management, Product Management).
• Completed NYSC.
• Post Graduate Degree, MA/MBA/MSc [optional].

Required Experience and Training:

• Project management/support.
• Service Delivery.
• Customer/Vendor Service management.
• Process Management.
• Software/Systems Development/Quality Assurance (or other technology related discipline).

Required Personal Attributes:

• Presentable, well spoken with good interpersonal communication.
• Professional, Mature (Not age).
• Self-motivated with a can do attitude.
• People, results and solutions oriented.
• Logical thinker and problem solver.
• Leadership skills and Trustworthy.

Required Skills and Competencies:

• Excellent documentation and presentation skills.
• Excellent man and resource management skills.
• Good analytical, numerate, reporting and computer skills.
• Good interpersonal skills.
• Good communication (verbal and written) skills. Above average competence using Microsoft Office Suite.