Front Desk Officer at Whispering Palms Resort

DEPARTMENT   
Front Office

REPORTS TO   
Front desk Manager
RELATIONSHIP
INTERNAL   
Account, Housekeeping, Security, Admin & Maintenance

EXTERNAL   
Guests

PURPOSE   
To greet guests and allocate rooms according to laid down procedures

DUTIES AND RESPONSIBILITIES

• To greet customer and identify his specific reservation.
• To register the guests, ensuring that the necessary details are obtained, i.e. name in full, address, whether company or private booking, special rate, charge details, nationality, passport number, e.t.c
• To allocate rooms according to reservation list, ensuring that this is what the guest has booked, both in items of the rooms itself and the rate to be paid.
• To liaise or alert housekeepers so that the guest’s language is taken to his room and the key is issued.
• To update occupancy list.
• To ensure that all departments, particularly restaurants, are notified of the tariff entitlements.
• To complete office ledger book

All employees are expected to go about their duties in all environmentally responsible manners.

JOB SPECIFICATION

• 1 – Qualification
• Diploma in Hospitality industry or other related field
• 2 - Minimum experience required
• Two years’ experience as front desk representative, agent or relevant position as required
• 3- Skills required
• Excellent communication skills in English (oral and written)
• Good personality and positive interpersonal skills.
• Excellent knowledge of MS Office (especially Excel and Word)
• Good observation and presentation skills.