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  • Posted: Nov 10, 2017
    Deadline: Nov 30, 2017
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    Whispering Palms Resort Lagos over the years has grown to be one of the most sought after destinations for vacations, getaways and honeymoons. It is situated in an environment that provides a stunning ambience and surrounded by beautiful green scenery that enhances the aesthetic feel of the resort. It offers top class hospitality, spacious rooms with modern ...
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    Luggage Porter

    DEPARTMENT    Front Office
    REPORT TO    Duty Manager
    RELATIONSHIP
    INTERNAL    Front Office, Security, Housekeeping.
    EXTERNAL    Guests
    PURPOSE    To Greet and welcome all guest to the Resort and relieve guests of their luggage on arrival.
    DUTIES AND RESPONSIBILITIES

    • Checks daily arrival list for guests with special need.
    • To be present at the front desk.
    • Be ready to assist guests, visitors when requested.
    • Ensure collection and delivery of guest luggage in an efficient manner.
    • Tag baggage and return the identification slip to guest.
    • Escort guests to room, placing luggage in room assigned by front desk
    • Inspect guest room for order and adequate supplies and informs guests of room amenities.
    • Delivers messages, packages to guest’s rooms and offices
    • Provide items on to guest and collect the items back form guest before departure.
    • Inform front cashier to charges items given on loan, in case there are any charges applicable.
    • Ensure that the guest the guest has verified that all luggage has been accounted for.
    • Update the luggage movement register.
    • Transport departing guest’s luggage from the room to the reception, then into a car after reconfirming with the guest.
    • Respond to guest requests and queries providing a knowledgeable, efficient and helpful information service.
    • Assist with answering the telephone and taking messages, transferring calls or dealing with enquiries.
    • To provide an efficient luggage storage, delivery and collection service.
    • Perform any other duties that might be assigned by the Management.

    JOB SPECIFICATION
    Qualification
    Diploma in Hospitality industry or other related field
    Physical Appearance
    Physical fitness
    Minimum experience required
    Two years’ experience as a Porter or Custodian required.
    Skills required
    Excellent communication skills and good level of written and spoken English.
    Good personality and positive interpersonal skills.

    Method of Application

     Applicant should possess a minimum of 3 years’ experience in the hotel / resort industry. Professional qualification in an added advantage. Qualified candidates should forward their applications to whisperingpalmscareers@gmail.com with job title as subject of the mail. 
    •    Only suitable and qualified applicants will be contacted.

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