Service Business Manager at Nokia Nigeria

Job Description
MISSION

• Plan, support and execute network design for customers for current and emerging technologies.
• Perform solution monitoring, Network data collection, generation of daily / weekly report, and a first level of analysis with problems identification in a domain of the customer Solution.
• Perform optimization in terms of capacity, architecture, performance, analyses metrics on current capacity and usage.
• Recommend parameters tuning & design evolutions.

KEY RESPONSIBILITIES

• End to End Radio Optimization for 2G/3G/LTE/Wimax; competence in H//; Ericsson; ZTE Tools, Competence in KPI Counters and Root Cause analysis and Problem solving
• Plan and design network to meet customer’s requirements.
• Derive from the network architecture the operational network design taking into account planning aspects, operational constraints, optimization of existing network and quality expectation from end user point of view.
• Define the criteria to assess network performance from end-user / service perspective & monitor those criteria.
• Identify and anticipate network performance issues. Provide recommendations for improvement.
• Optimize the capacity of the network to meet traffic increase and customer requirements.
• Ensure that design & optimization guaranty the capability for the network to provide end-user new services.
• Capture and understand customer’s needs on items impacting design in order to provide recommendations.
• Ensure that the Customer’s deliverables & KPIs included in the contract are followed-up and met. Identify and report risks associated.
• Perform network design audit of submitted designs by 3rd party and submit for customer approval.
• Multi-Vendor knowledge is an added value.
• Network & Service Optimization and Network Designing skills
• Skilled in producing documents and presentations aimed at both a technical and a non-technical audience
• Solution Selling & Consultancy skills
• > 10 years experience
• Experience with a network performance / design service provider an advantage.
• Personal Attributes: Good communication skills
• Initiative
• Result oriented
• Ability to Analyze
• Team Skills

KEY PERFORMANCE INDICATORS (KPI)
1 – Design KPI’s accepted by the customer
2 – Optimization KPIs accepted by the Customer

3 – Activity performed on-time
 

• Leadership Skills
• Functional Skills
• Technical Skills & Knowledge
• Processes & Tools
• Break boundaries and barriers
• Mobilize teams and grow potential
• Project a winning mindset
• Analytical skills
• Customer focus
• Modeling & planning
• Able to work in a multicultural environment
• Adaptability
• Business Acumen
• Cost Management
• Change Management
• Coaching/Teaching
• Communicate clearly and concisely
• Influencing skills
• Learn continuously
• Negotiating skills
• Networking skills
• People Management
• Presentation skills
• Problem solving
• Teamwork
• Verbal communication
• Broad MultiVendor Product knowledge
• Experience in telecom technical domains
• Ability to document information
• Knowledge of NPO processes
• Knowledge of NPO tools