Customer Fleet Operations Officer at Dangote

Key Roles and Responsibilities

• Maintain accurate fleet inventory per customers to ensure data integrity
• Maintain accurate utilisation data per customers for all trucks in operation
• Manage customers repayment process in a transparent manner.
• Initiate truck repossession in the event of payment default
• Ensure that allocated trucks complete the required number of trips for its designated plant
• Sign-off monthly truck performance (trips & volume) with customer
• Document reports of Agreement breaches for investigation and analysis
• Ensure that all necessary statutory documents required for vehicles’ roadworthiness are in place
• Carryout periodic Customer surveys to gauge the level of satisfaction with the scheme
• Ensure that Remedial Action Plans generated from various audits and inspections are recorded and tracked until close-out.
• Process change of ownership documents (in conjunction with Risk Team) for customers at the end of payment cycle.

Accountability:

• Adherence to OEM Maintenance recommendations.
• Truck Preventive / Breakdown maintenance
• Truck Inspection/spot check
• Truck integrity
• Spare parts availability
• Assurance of fleet integrity
• Maintenance cycle time

Key Interfaces:

• Control & Surveillance Team
• Third Party Maintenance Workshops
• Customers
• Sales & Marketing Team
• Logistics Operations Team
• Finance Team

Requirements

• Educational Requirements
• University Degree in Computer Science, Social Sciences, Sciences with 2 – 4 years experience i
• Proficiency in computer applications.

Key Competencies Required:

• Good working knowledge of NOVATRAC system/ application.
• Performance management
• Good presentation skills
• Analytical skills
• Good interpersonal relationship
• Good leadership skills
• Good customer relationship

Benefits
Commensurate with experience