Sales Support Analyst at Givanas Group of Companies

Job Description

• We are looking for a qualified Sales support analyst to join our team. You will provide support to sales representatives and respond to customer and prospect queries.
• Our ideal candidate is an experienced professional with knowledge of sales and customer service best practices.
• You should also be able to interpret sales metrics and be goal-oriented. We expect you to perform well in a team environment and have exceptional people skills.
• Ultimately, you should be able to contribute to creating and maintaining good customer relationships and ensuring smooth sales team operations.

Responsibilities

• Provide troubleshooting assistance for customer orders, account statuses and relevant problems
• Process orders & quotes with a methodical attention to detail in a timely manner
• Liaising with production and warehouse departments
• Providing product information to customers
• Follow order management system for new order processing, factory shipment and stock inventory to ensure product availability
• Evaluating the sales and delivery trends on weekly basis
• Generating weekly and monthly sales performance report
• Establish customer list for Sales Executives
• Resolving delivery and customer care issues
• Provide data and guides to help the sales team
• Monitor the receivables and follow up with sales team
• Respond to incoming customer correspondence including phone calls, and emails

Requirements

• Proven work experience as a Sales support analyst
• Proficiency with MS Office Suite, particularly MS Excel.
• Hands on experience with CRM software
• In-depth understanding of sales. principles and customer service practices.
• Excellent communication skills.
• Analytical and multitasking skills
• Teamwork and motivational skills
• Bachelor Degree in Marketing or Associates Degree in relevant field a plus.