House Keeping Supervisor at Whispering Palms Resort

Details:

• To ensure that all bedrooms and public rooms are serviced and cleaned daily.
• To ensure that all bedrooms are maintained according to the daily, weekly and monthly cleaning schedules.
• To ensure that function rooms are cleaned as soon as they have been used to ensure a fast turnaround.
• To ensure that VIP rooms and suites receive the designated extras.
• To ensure an adequate supply of clean linen in a good state of repair.
• To understand how everything works in the guest room – television, kettle, windows, etc.
• To ensure that rooms and all equipment within are checked regularly for repairs and refurbishing, and that appropriate maintenance is effected.
• To liaise with the General Manager and notify areas needing attention, in respect of decor.
• To ensure that staff are coached and trained to perform their duties effectively.
• To ensure that attendance registers are completed daily.
• To ensure high level of customer service is maintained at all times.
• To draw up duty rosters and ensure that manning levels are correct, to agreed standards, and are not exceeded without permission.
• To ensure that adequate supplies of cleaning materials are available.
• To ensure all rooms are inhabitable and clean prior to handover for guest occupation.
• To ensure that staff accommodation is kept clean and in a good state of repair.
• To ensure that regular fire and evacuation drills are held.
• To ensure effective communications through attending meetings and imparting information at regularly held staff meetings with room attendants.
• Establishes standards and procedures for work of housekeeping staff.
• Advises manager, desk clerk, or admitting personnel of rooms ready for occupancy.
• Records data regarding work assignments, personnel actions, and time cards, and prepares periodic reports.

QUALIFICATION:

• Proficient in English (verbal & written) essential
• OND/ HND/ diploma in hotel management or equivalent preferred
• Minimum 1 year experience in a supervisory capacity in a hotel Housekeeping environment
• Proven training skills
• Experience with Hotel Property Management System, Micros-Fidelio desirable
• Proactive with a meticulous eye for detail
• Strong organizational, supervisory and communication skills
• Able to convey information and ideas clearly
• Ability to evaluate and select among alternative courses of action quickly and accurately
• Work well in stressful, high-pressure situations
• Effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and Guest
• Must be able to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work well with limited supervision
• At least three years’ experience in hotel and hospitality industry