F&B Manager at TheJobMag

Details:

Summary
The Food and Beverage Manager will be able to forecast, plan, manage all Food and Beverage operations in order to ensure customer satisfaction and deliver an excellent guest experience.

Duties and Responsibilities

• Liaise with chefs to design menus for restaurants, hotels and other food outlets.
• Conduct surveys to identify customer requirements, determine rates for food/food services and take appropriate steps in ensuring client needs are met.
• Develop and implement standards/policies for the delivery of world-class customer service and monitor the performance/activities of food and beverage staff to endure compliance with set customer service standards.
• Set targets and implement strategies necessary in achieving set objectives within the stipulated budget.
• Ensure compliance with all health and safety regulations and procedures; also maintaining spick and span work environment.
• Oversee the recruiting, orienting, and training of food and beverage staff to ensure an effective unit.
• Establish communication medium through which customers can send in their feedback and assist in addressing customer complaints and resolving arising issues.
• Designate and schedule work duties to food and beverage staff.
• Maintain accurate procurement and inventory of food stock and other available items.
• Review financial records to ensure balanced accounts and present regular reports to management on work activities and generated revenue.

Desired competencies

• A minimum of 5 years’ experience in a hospitality (food and beverage) industry.
• Candidates must have a minimum of 2.1 in a related field.
• Excellent customer service skills and problem-solving skills.
• Must be a good leader with good management skills.
• Must have good stamina and good taste bud.
• Must be able to pay attention to detail.