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  • Posted: Sep 13, 2017
    Deadline: Not specified
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  • WireMyCake is a Cake and Confectioneries Company. We believe that every celebration matters and that everybody and milestones deserve to be celebrated. With this mission, we have built a reputation of fast and reliable service to over ten thousand (10,000) customers, retaining 70% of them, all within two years of existence. We make yummy, beautiful and q...
    Read more about this company

     

    Customer Service Manager

    Details:

    Job Summary:

    • Provide excellent customer service and promote this culture throughout the organization.
    • Increase customer satisfaction, loyalty and customers’ retention and meet their expectations.
    • Maintain customer service standards, policies and procedures for the organization or department.
    • Leverage IT and Develop ways to measure customer satisfaction, improve services, and turn customer complaints into opportunities.

    Job Responsibilities:

    • Act as the first point for customers complains; resolving customer issues and attaining efficiency goals.
    • Responsible for communication to and retention of client accounts.
    • Responsible for the leadership objectives of the organizations customers account.
    • Resolve complaints and order issues.
    • Ask customers to provide feedback on customer service experience.
    • Keep abreast of new policies in the industry
    • Isolate and identify areas of improvement; make recommendations to be adapted.
    • Support the Bakers in service delivery monitoring to customers.
    • Leverage IT (social media) to respond to customer complaints and praise.
    • Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.
    • Work closely between the bakers, supply chain and sales operations management.
    • Ensures compliance with regulations, legislation and quality compliance policies.
    • Any other duty that may be assigned by the MD from time to time.

    Job Knowledge, Skills, Experience & Education:

    • B.Sc/Hnd/OND  in any Social Science field
    • In-depth knowledge of customer service policies and practices
    • Proficiency in CRM systems, MS Office applications

    Personal Attributes:

    • Age: 20-27
    • Have a deep desire to work in the confectionery industry
    • Very sociable
    • Very social media savvy and knowledgeable of current trends
    • Ability to work well with others
    • Excellent written and verbal communication skills
    • Ability to work flexibly and under initiative to achieve set objectives
    • Open to challenges.

    Check how your CV aligns with this job

    Method of Application

    Send a mail to careers@wiremycake.com

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