Customer Service/Sales Representative at Career Prime

Job Description:

• Provide current and prospective customers with information about products sold by the company in the areas of pricing, usage, benefits, durability, quality and availability of company’s products
• Take order and final invoices as necessary
• Make frequent clients calls to update customers on available products and follow up/feedback calls
• Ensure that the department maintains an up-to-date price and stock position of all company’s products
• Provide client support service in accurate and timely fashion
• Ensure both new and old team members are adequately trained in the manner and procedure that aligns with the company
• Verify and document changes in customer requirements and update management on new trends in consumer behaviour in the market place
• Assign and coordinate the job functions of team Members
• Ensure key performance indices (KPI) including sales target of the department is realized
• Maintain the customer relationship software and help generate information and decision that will improve meeting customer needs and satisfaction
• Ensure all reports (daily, weekly and monthly reports) are submitted as requested
• Develop and ensure effective communication and compliance with standards of operation
• Ensure that routine and recurring administrative duties associated with departmental functions of the company are carried out
• Perform other duties as assigned

Job Requirement:

• Minimum of 3 years Sales/Customer Service Experience
• A degree in Business Administration, or any related discipline
• Experience in a furniture company an added advantage
• Must be Goal-oriented
• Must be smart with excellent interpersonal skill
• Skilled in the use of MS Office – Excel, Word and Powerpoint