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  • Posted: Jan 29, 2014
    Deadline: Feb 14, 2014
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  • Foltech executes complex engineering, procurement, construction, and maintenance projects for commercial clients around the country. Whether clients want to invest in new facilities or refurbishment of aging equipment they call on Foltech to deliver solutions to meet their capital-investment requirements. Foltech highly experienced and competent employ...
    Read more about this company

    Customer Service Executive

    Job Description:

    •     Providing help and advice to customers using your organization’s products or services;
    •     Communicating courteously with customers by telephone, email, letter and face to face;
    •     Attending to all walk-in customers to ensure they have a rewarding experience;
    •     Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants;
    •     Generate invoice for customers;
    •     Follow up on all quotation sent out to customers;
    •     Handling customer complaints or any major incidents, such as a security issue or a customer being taken ill;
    •     Keeping accurate records of discussions or correspondence with customers;
    •     Developing feedback or complaints procedures for customers to use;
    •     Meeting with other managers to discuss possible improvements to customer service;
    •     Learning about your organization’s products or services and keeping up to date with changes;

    Please Note: Female Elect/Elect graduate is prefered.

    Method of Application

    Interested and qualified candidates should send their applications and CVs to: folsrecruit2013@yahoo.com

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