Club Lounge Manager at InterContinental Hotels

Req ID: LAG000107

Job Description
As the Club Lounge Manager, you will ensure the smooth and efficient running of the InterContinental Club Lounge - catering to 72 Executive club rooms and Suites within the hotel. As such, you will be directly responsible for the satisfaction of all guests visiting ensuring standards are maintained as per the InterContinental Lounge standards. This diverse, challenging role will be based under Front Office and sets to provide an exclusive and personal experience to all our guests. As Club Lounge Manager, you will also be responsible for managing and motivating the team. You will actively guide and direct the whole team to ensure consistency of brand standards and a high level of performance and service delivery to all our guests.

In return we'll give you a generous financial and benefits package including duty meals, hotel discounts worldwide and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.

Qualifications:

•     Degree from a reputable institution in Social Sciences/ Arts or its equivalent
•     Previous Managerial Experience in F&B; or Front Office in a 5* Hotel or an International Airline is a must
•     Experience working with budgets, forecasts and presentation is a must.
•     Previous experience with dealing and resolving guest queries.
•     Excellent presentation, communication and organizational skills and the ability to multi task while working under pressure
•     High level of English language skills both written and verbal.
•     Previous IHG experience preferred but not mandatory