Proactive Management Officer - Network Monitoring at Vodafone Group Enterprise (VGE)

Job Ref: 0707/CRM/OPS/NIG
Location: Lagos
Job Type: Full-time
Employment Type: Permanent

Purpose

• The Job holder is required to monitor the network in a bid to minimize service impact to customers and reduce MTTR on faults to the barest minimal.

Principal Accountabilities
Network monitoring;

• Monitor alarms and performance information on  24x7 basis as operated by the shift systems
• Responsible for the day to day monitoring, logging and first troubleshooting of all events on the core and access network.
• Perform First-Level, professional   troubleshooting support
• Supporting resolution of incidents with other resolver teams and Vendors
• Incident Management  across the functions  of the CSOC
• Providing feedback and reports to customer on Incidents through the lifecycle of the incident
• Providing information and update to Vodacom Management through the lifecycle of  incidents
• Escalation of faults exceeding respective Mean Time To Restore (MTTR)
• Periodic Reporting on Vendor and Supplier performance
• Other job duties and responsibilities as assigned

Communications and Work Relationships:

• Internal: All staff
• External: Customers and Vendors/Providers.
• Other Business Units: All Departments

Knowledge

• The job holder must have a Good University Degree/HND in Electrical/Electronic Engineering or related fields
• A minimum of 3 years post NYSC experience in a similar Network Operations environment.
• Possession of CCNA is an added advantage.
• Proficiency in the use monitoring tools e.g.  NMS, Cacti,  Azotel, Nagios, Entuity, Cambridge VNMS, SAF,NEC & Ceragon NMSs
• Good knowledge of SLA metrics and measurements,
• Proficiency in the use of Ticketing Platform-Sage Pastel Evolution
• Proficiency in the troubleshooting of Routing protocols such as OPSF, BGP, MPLS
• Proficiency in Microsoft Office (Excel & Powerpoint)

Skills:

• Multi-tasking ability
• Attention to details
• Good team player
• Network troubleshooting skills in Hardware, Switching and Routing
• Excellent communication skills. Both written and verbal communication
• Excellent customer relation,
• Clients management skills
• Strong facilitation, conflict resolution and investigative skills
• Resilience and ability to work under pressure

Values:

• Integrity,
• Confidence
• Assertive
• Proactive
• Empathy.