Community Liaison Officer (CLO) (07/17 LOS) at British High Commission

Grade: A2 (L)
Type of Position: Part-Time
Working hours per week: 25 hours
Job Category: Foreign and Commonwealth Office (Residence and Support Staff)
Job Subcategory: Community Liaison

Job Description (Roles and Responsibilities)
Main Purpose of Job:

• The main purpose of the Community Liaison Officer's job is to support and bolster a cohesive and mutually supporting wider BHC community. The successful candidate will be part of a small team advocating for and providing support to UK-based staff and families on family and community issues primarily in the areas of arrival and departure from post, information gathering, welfare and communication.

Roles and Responsibilities / What Will the Job Holder Be Expected to Achieve?:

• To ensure that all new arrivals (single officers, couples, families and officers on temporary duty) are welcomed and supported into the community; that advice on living in Abuja is provided in advance both proactively and on demand; and to guide new arrivals through the arrival process, including orientation and induction briefing, with due care and attention.
• Specifically to engage in information gathering and providing advice on spouse/partner employment at Post and children's education. To remain actively engaged with new arrivals by following up after a period of time to ensure that people have settled in well. (40%)
• To contribute fully and actively to a strong sense of community cohesion by ensuring that all members are encouraged to contribute and share relevant information on social events and amenities/restaurants/shops etc. To facilitate events, coordinate volunteers, and liaise/network with other missions’ CLOs and local expat groups/organisations. (40%)
• Advocate for UK-based staff and dependents in addressing issues of importance with Post management, including as their representative on the Joint Post Management Board, Post Housing Committee, and evacuation/contingency planning, and as the chief link between Post and DSFA in London. (15%)
• Resource management of CLO Imprest, book and DVD library, keeping updated the CLO Welcome Pack, and, with Post Management, coordination of update of the Post Report.(5%)

How should this be achieved?

• The successful CLO needs to be approachable and sympathetic, be a good listener, discreet and able to respect confidences. CLOs may often be the first person at Post to hear of a problem and should be prepared to listen and signpost to where solutions may be obtained.
• The CLOs report directly into the Deputy High Commissioner, and are expected to advise him on community needs where relevant to wider management decisions.

Essential Qualifications and Experience

• Must have a sound understanding of expatriate life.
• You must be able to demonstrate excellent written and spoken English
• Must be comfortable using Word, Excel and Outlook.
• You will need to be able to work independently, using initiative and problem solving skills.
• The successful candidate must be sympathetic, discrete and a good listener.

Desirable Qualifications and Experience
Required Competencies:

• Seeing the Big Picture, Changing and Improving, Collaborating and Partnering, Demonstrating Resilience

Starting Monthly Salary
N257, 956

Start Date
1st August, 2017