Career Opportunities at a Microfinance Bank

Reporting Manager Business Services Manager

Role Summary
To be responsible for the execution of cash transactions with clients; and doing so in full compliance with the in force bank’s policies and in a manner that strengthens the bank’s public image in the mind of customers.

Key Responsibilities

• Open customers’ accounts and ensure complete documentation for account opening package.
• Handle customers’ complaints, process orders and provide information about the bank’s products and services.
• Providing outstanding service to customers through all of your interactions.
• Communicating with customers accurately and efficiently.
• Providing outstanding service to customers through all medium of interaction.
• Attract potential customers by answering product and service questions; suggesting information about products and services.
• Answering incoming calls, taking detailed messages, updating the database and providing an excellent customer service to the organisations clientele.
• Preparation of weekly reports on customer service activities of the branch
• Perform other duties as may be assigned by the Business services manager.
• Preparing reports and general administration.

Qualification & Requirements

• OND /HND Banking & Finance or related discipline
• 1-2 years’ experience in the financial services sector.
• Excellent communication (oral and written)
• High level of drive and resilience in achieving set goals/targets
• Good application and working knowledge of MS Office tools (Ms Word, Excel, PowerPoint, Outlook)
• High sense of responsibility and accountability
• Excellent organizational, innovative, strong analytical and critical thinking skills
• Ability to adapt quickly in new situations and challenges; and also a team player
• Maintains a professional and polite disposition at all times, whilst also being able to build rapport quickly with customers
• Proactive, driven, enthusiastic and personable.