Enterprise Availability Engineer at MTN Nigeria

Division: Information Systems

Core Purpose of the Job

• Develop, implement and manage Information Systems processes in line with IS and Enterprise Management strategies and best practices.
• Ensure cost-effective IT capacity exists and is matched to the current and future agreed needs of the business in a timely manner.

Job Summary

• Participate in the assessment of resource requirements for EMS and assist in preparing the budget for IS Infrastructure operations and services.
• Production and maintenance of an appropriate and up-to-date Availability Plan, which reflects the current and future needs of the business
• Production and maintenance of an appropriate and up-to-date Capacity Plan, which reflects the current and future needs of the business
• Provide advice and guidance to all other areas of the business and IT on all availability, capacity and performance related issues
• Ensure that service performance achievements meet or exceed all of their agreed performance targets, by managing the performance and capacity of both services and resources
• Assist with the diagnosis and resolution of performance- and capacity-related incidents and problems
• Assess the impact of all changes on the Capacity Plan, and the performance and capacity of all services and resources
• Modeling capacity forecasts using systems and business metrics
• Managing workload assignments across environment achieving optimal performance.
• Performing second level problem determination using monitoring and data collection tools in capacity related disciplines
• Analyzing performance data identifying bottlenecks and recommending alternative resolutions
• Producing ad hoc resource usage reports and analysis
• Initiates and develops concepts to identify system and application performance issue from planned changes to the environment prior to their move to production.
• Identify production capacity risks in time to avoid service interruption or degradation
• Serve the Division’s internal customers and provide solutions to improve the customer experience.
• Work with IS process teams to discuss or explain process dysfunction, causes and possible solutions and establish the approach to delivering related improvement initiative.
• Maintain effective working relationships with internal and external suppliers.
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
• Foster active collaboration and relationships with employees across all levels and divisions.

Requirements