Customer Care Associate at Willers Solutions

 REQUIREMENT

• Candidate must have a minimum of Diploma in Customer Service, Marketing, Supply Chain Management, Business Management or any related field.
• At least 2 years Customer Care experience, Customer Service or help desk support.
• Excellent oral and written communications skills
• Customer service oriented, high level of motivation & professional telephone etiquette.
• Resilience, ability to function under high pressure environment.
• Excellent verbal and written communication skills- fast and accurate typing.
• A responsible & positive attitude, able to comprehend, complex caller information
• Excellent people skills, ability to build rapport & relationships with all stakeholders.
• Basic computer knowledge / technological skills, proficiency in Ms office suites
• Ability to adapt to change, meet the changing demands of the work environment, work long hours on different shifts across a 24-hr period & weekends.
• Ability to multitask, work well as an individual & part of a team; to exhibit objectivity and be open-minded towards the ideas and views of others, give as well as welcome feedback & contribute to team building

DESCRIPTION

•  Respond to, resolve and record all callers’ inquiries & complaints and maintain records of all interactions.
• Provide customers with process and service support with regards to all Academy
• Operations, billing information, construction, marketing, curriculum support and IT systems support.
• Identify, resolve or escalate all reported issues and complete all call logs.
• Update the existing databases with changes and the status of each caller / reported