Country Consultant - Ecommerce Startup at TOFA Limited

Responsibilities

• Your main responsibilities will be to develop TOFA in country through strategic and operational actions
• Develop and execute a market entry, strategic sourcing and marketing strategy and plan that delivers transformational value for TOFA in country
• Drive sourcing of high quality supply consultants/agents and suppliers along TOFA’s trade focus from your country and successfully onboard same on to the TOFA platform
• Plan and coordinate the activities of export agents including - international shipments, negotiations, demand generation and sales closure
• Drive overall top line and profitable growth
• P&L ownership - set and achieve stretch profit and revenue growth targets
• Actively manage and achieve operational excellence metrics
• Attract, recruit, retain, manage, coach, mentor and inspire all employees in Country
• Be inclusive and drive a diverse people strategy
• Define and drive action plans to create strong relationships with all relevant local stakeholders including but not limited to trade agencies, trade regulators, exporters, export consultants, logistics firms, etc.
• Develop government relationships with the key political leaders to drive a digital agenda for exports in the Country
• Coordinate and manage team efficiency and cohesion (eventually the country team would comprise of marketing and customer experience, logistics and territory roles)
• Create an unparalleled environment for your team’s development and happiness
• Develop, enhance and strengthen the TOFA brand in Country representing all functions of the company; act as spokesperson for TOFA in Country
• Ensure regular reporting of your actions and results in line with head office requirements
• Drive activity analysis
• Manage company events including stakeholder engagement all over Nigeria
• Deliver measurable results linked to the key responsibilities.

Requirements
The successful candidate will fulfill the following requirements:

• 5-8 years work experience especially in the export, supply chain and logistics business and/or ecommerce industry in Nigeria.
• Degree holders preferred
• Experience in Account Management, Vendor/Merchant Management, Supply Chain and Logistics, Procurement, Marketing and Customer Experience and Ecommerce will be valuable assets
• Strong entrepreneurial skills
• High level of business acumen:
  • Understanding business and key success drivers
  • Ability to bridge operational performance and financial results
• Strong knowledge of exports from Nigeria
• Working knowledge of e-commerce industries
• Prior success driving growth at a data-driven, customer-facing organisation
• Strong relationships with a great network of critical stakeholders capable of creating and sustaining opportunities for TOFA in Nigeria
• A high degree of self-confidence and the ability to work effectively at all levels of an organization - with fellow team members in-country, senior executives from government agencies, the media, suppliers, etc.
• Clear written and verbal communication skills with impeccable written and spoken English and multiple local language skills (2+ languages preferred).
• Demonstrable negotiation capabilities
• Proven leadership experience managing a large-scale business including a large sense of personal responsibility, a dynamic ability to manage and motivate field-based staff, and the ability to be stern when needed
• Strong familiarity of communities within Nigeria; you have lived or worked in some of such communities for several years and are accustomed to how these communities work
• Strong familiarity of online communities within Nigeria
• Strong passion and drive
• Detail-oriented with strong organization skills
• Ability to manage multiple work streams simultaneously and work independently
• Collaborative team player
• High comfort level in working across cultural and geographic boundaries and with senior management
• Interaction with Sourcing, Logistics, Marketing, Customer Experience and Technology teams in Nigeria and at the head office
• Ability to identify and develop new business opportunities for TOFA
• Ability to think strategically and analyze TOFA’s competitive position by considering market and industry trends, existing and potential customers
• Ability and commitment to develop, maintain and strengthen relationships with clients, within the company and with external stakeholders
• Proven resilience handing the realities of on-the-ground operational challenges and ability to think strategically, learn fast, adapt swiftly, handle ambiguity and thrive in a fast-paced, high-pressure, limited-structure, multicultural environment with multiple demands while ensuring global and country objectives are met
• Ability to prepare and deliver compelling presentations and work on complex analyses
• Strong analytical, problem solving, and quantitative skills, and a commitment to improvement and creative thinking with a capacity to critically assess prior achievements and develop stronger solutions and processes
• High level of proficiency in Microsoft Excel, PowerPoint and Word
• Past experience and passion for community development or community organizing
• A desire to grow personally and professionally, including the ability to quickly learn and follow the policies of a multinational organisation
• Available for up to 50% travel - you may be required to spend a significant amount of time away from home to engage with suppliers and other stakeholders within Nigeria.

Pluses:

• Previous experience with exports from Nigeria
• Familiarity with global export and trade issues
• High awareness of shipment regulations, documentation and regional trade treaties
• Experience with the design and management of Customer Experience especially within an ecommerce setting within Nigeria
• Experience with supply chain and logistics within Nigeria
• Experience with developing and executing Marketing campaigns
• Project and program management experience
• Events management experience
• Demonstrated success in building and leading high impact teams
• Experience with running or leading national or international online portals
• Experience with working with regulatory agencies, trade ministries, etc.

We Offer

• An unparalleled personal and professional growth with the opportunity to become the Country Manager should you meet our performance requirements
• A unique experience in an entrepreneurial, yet structured environment
• The opportunity to become part of a highly professional and dynamic team working around the world.