Head of Engineering/Technical Services at Adexen

Job Reference: 1260
Location: Nigeria
Industry: Healthcare
Function: Technical/technicians

Job Description

• The incumbent is required to ensure the success of the technical services thrust of the company at all times. He/She is expected to be a leader, problem solver, innovative and attentive to details.
• The person should have thorough knowledge of equipment and tools, highly customer centric and service oriented.

Job Duties & Responsibilities

• Complete oversight of the Engineering department
• Set up and manage maintenance contracts as well as planned preventive maintenance for installed equipment
• Create a structure that delivers prompt response and solutions
• Handle and resolve customer complaints within set times
• Oversight of manpower planning for the department
• To run the department in a financial and cost efficient manner in line with approved budget.
• Create and maintain a proper library for the Engineering Department with relevant drawings, copies of software and technical data on all equipment
• Set up and manage a standard engineering workshop
• Set up and update a database of installed equipment
• Set process and procedures for callouts, maintenance and installation as well standard operating procedures
• Formulate frequently asked questions (FAQs) for all installed equipment
• Set up and drive capacity building initiatives in the department
• Actively engage in maintenance contract Sales drive

Expectations

• Minimum of a Bachelor's Degree in Engineering
• 8 years relevant work experience in a Senior Engineering Role.
• Minimum 5 years in a Managerial role within an Engineering department.
• A Business School degree is a must (MBA etc)
• A thorough understanding of Medical devices is a key advantage.