Retail Manager at SKLD integrated Services LLC

Overall purpose of the job:

As the Client Service Manager, you are responsible for overseeing the running and overall operational success of  School Kits Store assigned to you.

DUTIES and RESPONSIBILITIES:

• Acquaint subordinates with product knowledge and software training where necessary
• Manage/Motivate Client Service officers and support staff to meet or exceed sales targets
•  Assign workers to specific projects such as cleaning, rearranging of stocks, receiving new inventory or restocking based on the frequency
• Keep track of stock ordering through  inventory management software
• Give daily, weekly and monthly update on sales activities- items in most/ least demand, customer preference and market trends- to head of Supply Chain department
•  Attend to customer inquiries (including but not limited to school clients)
•  Deal with customer Queries, resolution of complaints and escalate when necessary
• Maintain awareness of market trends and monitoring what competitors are doing
• Manage petty cash expense at the outlet
• Keep abreast of developments within the Lekki metropolis
• Train and develop the staff working under you (leadership and personnel effectiveness)
• Attendance Register to be kept and monitored for all reporting staff
• Ensure the overall cleanliness of the outlet
• Monitor the re-order level of inventory for your outlet
• Take ownership of the outlet

Skill and Competence:

•  Leadership: You must be able to lead  and motivate your team
• Communication: excellent communication and people skills is very essential
• Customer service: Customer pays the bill. You must have a strong commitment to customers and ensure you get familiar with them on name basis as much as you can
• Familiarization: it’s very important you and your team are very familiar with the items on display- prices, functions and value proposed for the client
• Sales: everyone that walks into the store is a potential customer, you must be able to make a sales pitch that eventually leads to sales
• Decision making ability: It’s very important you are fully informed about the company’s policy and retail guidelines, to enable you make decisions as it concerns the business
• Responsibility: You must develop a sense of responsibility towards all company property- items for sale, generator, water supply, environment cleaning, refuse disposal, furniture and fitting, computers and accessories
• Ability to work under pressure especially during the peak period and handle challenging situations
• Personal attributes: Confident, Self-driven and Enthusiastic

Qualification:

• Must have a min. of BSc or HND in any social science field
• Have a maximum of 4 years retail experience in a managerial role
• Candidate must be dynamic and self-led