Job description
We seek to appoint a suitably qualified & dedicated individual to assume the responsibility of Manager: Terrestrial Operations. This position will be based in Lagos, Nigeria.
CONTEXT:
(Internal and external factors which influence the work environment, taking future conditions and strategic requirements into account)
- Diverse, multinational organization, participative, empowerment driven culture complex, regulated, competitive industry
- Local and international Pay-Tv Industry
- Move to multi-platform delivery of paid content
- Rapid industry change
- Rapid technological change
- Service providers (program, satellite and terrestrial signal delivery services)
CUSTOMERS:
(Internal and external individuals or groups to whom products, services, programs and information must be provided)
- Subscribers
- Equipment suppliers
- Service providers local and international
- MC Africa with emphasis on West Africa
- All BTD departments
- GOTv
OUTPUTS:
(Products, services, programs and information which the individual must provide to external individuals or groups, or one another to accomplish the organisation’s mission and strategy)
- Ensure world-class service levels for all Terrestrial Operation broadcast platforms
- Optimized resource utilization (sites, equipment, staff, operational costs )
- Ensure effective implementation of new services and software/hardware on various Broadcast platforms
- Ensure sophisticated monitoring and quality control procedures
- Established and maintained operational recovery processes within Terrestrial Operations
- Manage budget
- Effective communication up & down
- Overall responsibility and ownership and rapid resolution of Terrestrial Operations service issues.
- Established and implemented and maintained operational processes to achieve optimum service levels
- Support Africa based Satellite Operations infrastructure
- Contracts management with service providers
- Site lease management, both contractual and financial
- Managed product monitoring (uptime, down time)
- Change control and problem solving processes
- Database management (event and fault logging)
- Streamlined processes and operational efficiency and cost effective delivery
- Standard Operating Procedures
- Established and maintained recovery processes
- Management Reports
- Ensure Corporate Governance process are followed
- Established Inventory and asset management systems
- Ensure all broadcast platforms conforms to regulatory standards
COMPETENCIES:
(Personal capabilities which are critical to the production of quality outputs)
Functional Requirements:
- MultiChoice-relevant technology operations knowledge
- Best practices for Head-end operations
- Best practices for Satellite RF operations
- Best practices for Terrestrial RF operations
- Best practices for CA systems
- Best practices for Monitoring practice
- Computer Literacy
- Best practices for IP Networks
- Best practices for Frequency and Coverage planning and analysis
- Financial knowledge
- MultiChoice knowledge
- Market and Subscriber knowledge
- Channel supplier knowledge
- HR understanding
- IT understanding
- Pay TV Industry
- Analogue and digital television systems
- Effective financial management skills
- Link budget analysis
Behavioural Requirements:
- Leadership
- Strategic thinking
- Listening
- Communication – Verbal & Written
- Analytical thinking/problem solving
- Cultural sensitivity
- Service Orientation
- Empathy
- Integrity
- Attention to detail
- Results orientation
- Entrepreneurial spirit
- Drive/energy
- Diplomacy/tact
- Risk taking
- Flexibility/adaptability
- Ability to handle stress / work under pressure
- Deadline driven
- Initiative
Qualifications Required:
- A degree in engineering or related field.
- 5 years’ experience working at a senior engineering level
- (Essential) High level of experience working in the pay tv industry on satellite and digital terrestrial platforms.
Gmail
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