Manager Support Services at Global Profilers

Responsibilities:

Reporting to : Managing Director

• The Manager (Support Services) will be responsible for providing process and administrative support to ensure the smooth operations of business processes, farm operations and the entire organisation
• Oversee and manage all key organizational processes relating to:
• Acquisition, utilisation and management of the company’s assets and resources.
• Receipt, storage and issuance of goods required for the use of company business.
• Movement and distribution of products and services
• Safety, wellness and security of company resources and assets.
• Company wide information dissemination and management
•   Design, implement and continually improve the company’s documented systems, policies and tools guiding the   operation of the above mentioned organizational processes, which will include but not be limited to:
• Human Resource Policy.
• Asset Movement and Disposal Policy.
• Procurement Policy.
• Inventory Management Policy.
•   Conduct regular utilisation analysis of key input items, materials and services and design/implement initiatives to optimize utilisation as and when required.
• Maintain and constantly update the company’s database of registered and verified service providers.
• Act as the company’s main contact point with external parties and government agencies and regulators.
• Implement and monitor measures to ensure the company premises and office environment is safe, clean and supportive of the desired levels of effectiveness and performance.
•   Build and strengthen the capacity of the company’s support services team by:
• Continually assessing the capability of the team to deliver on agreed outcomes.
• Providing leadership that inspires others to succeed and develop, and proactively share experience, knowledge and ideas.

Qualification and Experience:

• Bachelor’s degree.
• Master’s  degree (MBA) will be an added advantage.
•   Minimum of 5-7 year experience as a Support Service Manager ideally within a similar industry.

 Key Performance Indicators

• Production disruption due to stock out of key input items.
• Inventory Shrinkage/losses.
• Staff turnover.
• Security Breaches.
• Regulatory sanctions.

Actual versus budgets:

• Financial Indicators (all relative to agreed indices/ratios and or budgets)
• Facility repairs and maintenance costs
• Facility repairs and maintenance costs as a % of OPEX

Skills

• Good understanding and knowledge of standards/management theories including but not limited to Business Process Re-engineering & Management, ISO 9001, TQM and Six Sigma.
• People Management Skills.
• Cost Management Skills.
• Fundamentals of Accounting/Fixed Asset Management.
• Problem Solving & Analysis.
• Performance Management.