Client Service Officer at Adexen

Job Reference: 1246
Industry: Industry & Manufacturing
Function: Commercial & Communication
Contract Type: Temporary (6 Months)

Job Description

• The incumbent will be expected to take full responsibility for all back-office processes for export and local orders for the business unit
• Support to local and global sales team with regards to BASF processes and procedures to facilitate growth for the complex environment.
• Customer management (including Data Base)
• Knowledge capturing and sharing with relevant stakeholders.

Responsibilities

• Handling client enquiries, checking stock availability, compiling quotes;
• Processing orders on SAP, create delivery note and invoice, coordinate transport;
• Tracking, completing required documentation, clearing of stock;
• Dealing with inspection agency, managing reports and registers, following up on payments;
• Proactive Credit Management (including working in SAP), creating new client accounts;
• Monitoring overdue accounts, resolving account queries and payment allocations;
• Reporting and Planning (completing export registers as per SARS requirements, planning, weekly and monthly status reports and updates and APO);
• Non-Conformance Management and Inventory Management (demand and supply balance, aging stock monitoring, bonded warehouse arrangements, sub-contractor management, ensuring process compliance, invoice management).

Expectations

• The ideal candidate should possess a National Diploma in or an equivalent tertiary qualification
• Minimum of 2 - 4 years’ experience in the customer service, sales administration or internal sales field would be required
• Candidates must have a proven track record of organizational and entrepreneurial skills
• Excellent communication and problem solving skills
• Ability to work independently
• Excellent SAP knowledge with a high level of computer literacy (MS Office, Lotus Notes)
• Customer focus and high level of commitment
• Team player with a high level of administrative skills
• Proven revenue generation (in previous roles)
• Fluent in English and any other European language desirable
• Knowledge and understanding of local labour markets and employment law regimes within Nigeria is a real plus
• Excellent Use of Excel, Power Point & other MS office packages.