Drop Ship Specialist at KornerStone Staffing

RESPONSIBILITIES

• Maintain vendor list and vendor catalog resources with current vendor information including: contact information, discount levels, websites, links, etc.
• Create and modify skus. Confirm accurate order entry of drop shipped orders into controller.
• Accurate placement of orders directly with vendors using correct shipping address and FO numbers.
• Manage open orders report as it relates to drop shipped orders.
• Follow-up with vendors and sales reps to obtain and communicate order confirmations and tracking information on all drop shipped orders. Enter tracking details into Workhorse on decorated drop ship orders.
• Effectively communicate any issues or delays with Team reps and customization department.
• Effectively and openly communicate with Team and Retail buyers.
• Serve as main point of contact for team sales staff regarding drop ship customer service questions.

SKILLS AND COMPETENCIES

• Good communication skills both written and verbal, with the ability to complete relevant paperwork.
• Planning and organizational skills
• Previous supervisory experience
• Strong analytical and problem solving skills and business judgment

EDUCATION AND EXPERIENCE

• HND and Bachelor's degree
• Understanding of retail landscape, operational systems and functionality
• Minimum of 2 – 3 years’ experience in Drop Ship or e-Commerce operations department
• Minimum of 2 years in retail or B2C role