Customer Service Representative/Front Desk Officer at AA Group

Core Responsibilities

• To serve as the organisation's first point of contact for visiting customers or clients.
• To provide customers with useful and insightful information about the company's products and services.
• To make or process payments for customers' desired services across various electronic payment platforms
• Answer questions and address complaints of visitors or escalate the complaints to higher authority if the need arises
• Carry out other office administrative tasks as directed by the management of the Organization
• Greet visitors and clients in a friendly and professional manner; document all visitors in log book and stay within the vicinity of the reception area at all times
• Monitor the crowd at the reception
• Receive and sorts incoming mails
• Monitor and maintain office supplies such as stationeries etc
• Ensure office equipment is properly maintained and serviced
• Keep office environment clean and tidy always
• Perform any related tasks as assigned and work with all the departments.

Educational Requirements

• HND/B.Sc in Mass Communication/Art.
• Minimum of Second Class (Lower Division) or Lower Credit.

Personal Competencies

• Applicants must be welcoming and polite to colleagues and all visiting customers.
• Possess a good verbal and written communication skills.
• Applicant must be attentive to details.
• Applicant must be accountable and of worthy character
• Excellent Organisational and Multi-tasking abilities
• Smart and Proactive
• Proficient in Microsoft office packages