Customer Support / Customer Engagement at Knowledgeware Technologies

Core Responsibilities

• Provide first level support services to customers.
• Effectively monitor and manage communication across various electronic and social media channels.
• Deliver prompt and professional solutions for customer inquires via phone, email, on-line chat and one-one communication etc.
• Research, prioritize and resolve customer issues in timely and accurate fashion.
• Maintain and update all documentations of customer inquiries and responses for future reference.
• Direct or route customer inquiries and complaints to appropriate personnel for assistance.
• Handle dissatisfied customers in a courteous and professional manner.

Personal Competencies

• Possess a good verbal, written and presentation skills
• Excellent Organisational and Multi-tasking abilities
• Smart and Proactive
• Must be creative in his approach to resolving customer complaints
• Must be vast and knowledgeable particularly with happenings in the educational sector in Nigeria.
• Must be polite and courteous at all times in his/her interactions with customers
• Must be tech savvy and proficient in the use of social media

Education Requirements

• HND/BSc in any discipline
• Minimum of Second Class (Lower Division) or Upper Credit