Customer Care Representative at BlueSteel Resources

Role/ Task Complexity

• Provide quality customer service to customers
• Respond and follow up promptly to customer enquiries
• Handle and resolve complex cases to ensure customer satisfaction
• Sales of phones, accessories, sim cards and airtime
• Sim registration, sim swap etc
• Obtain and evaluate all relevant information to handle enquiries and complaints
• Process orders, forms, applications and requests
• Record details of enquiries and customer interactions including actions taken
• Work effectively with a variety of situations, individual and groups
• Acquire multiple product knowledge to enhance ability to understand customer needs across different service plans
• Identify processes, procedures and workflow improvements and assist in the implementation

Minimum Education Requirement

• A minimum of an OND qualification.

Salary:
N30,000