Customer Service Intern at Findworka

Findworka is hiring a customer service intern. The candidate will interact with customers to provide and process information in response to inquiries, concerns and requests about Findworka products.

Responsibilities- The intern will:

• communicate with users either by telephone, electronically or face to face.
• perform customer verifications.
• process orders, forms, applications and requests
• direct requests and unresolved issues to the designated resource
• keep records of customer interactions and transactions
• record details of inquiries, comments and complaints
• record details of actions taken.
• prepare and distribute customer activity reports
• maintain customer databases
• follow up on customer interactions
• provide feedback on the efficiency of the customer service process.

Education and Experience

• OND and HND graduate.
• knowledge of Microsoft Office and Google docs.
• ability to type at an “okay” speed.

Key Competencies

• Great attitude.
• interpersonal skills
• communication skills – verbal and written
• listening skills
• problem analysis and problem-solving
• attention to detail and accuracy
• data collection and ordering
• customer service orientation
• adaptability
• initiative
• stress tolerance.