Head Branch Operations - Banking Officer - Assistant Manager at Workforce Group

Job Objective:

• The incumbent will be responsible for formulating, implementing and coordinating work processes in the branch towards ensuring operational efficiency, service excellence and adequacy of risk control.

Responsibilities:

•         Responsible for achieving the satisfactory grades in branch audits.
•         Responsible for the provision of support, advice and guidance to the branch network regarding all areas of operations.
•         Responsible for overall maintenance of the Branch assets & Custodian of Key register.
•         Dual custodian for Branch vault
•         Ensure the reconciliation and control of the various branch suspense accounts and that outstanding are well managed.
•         Responsible for supervising the ATM custodian and ensuring proper reconciliation of ATM related accounts.
•         Monitor Frauds & forgeries in the region and recommend / implement appropriate actions to minimize occurrence of the same.
•         Manage/control the activities of your direct reports & ensure that they are consistently appraised, motivated & performance is optimized.
•         Responsible for implementing, & managing automated distribution channels in Branches e.g. card based services, ATM’s ensuring associated projects comply with group requirements on controls.
•         Responsible for monitoring & controlling branch costs