Team Lead, Mastercard Settlement at First Bank

JOB DESCRIPTION

• Manage the accurate and timely settlement of all types/forms of MasterCard transactions (domestic and International) done on various platforms (POS, ATM, Web, QR
• Supervise/monitor the resolution of all attendant issues on MasterCard products. 
• Oversee all functions performed by other officers in MasterCard settlement team to ensure the team’s efficiency through timeliness and accuracy of all activities. 
• Oversee the management of all accounts used in the settlement of MasterCard products (including MasterCard Receivable and Payable Accounts, MasterCard Cash Disbursement, MasterCard Transaction Suspense, MasterCard SCB Offshore and Nostro Accounts) and review of open items on these accounts. 
• Ensure that proper settlement procedures are established for all transactions on new MasterCard e-products that may be launched by First Bank or other Banks but will impact on us. 
• Ensure that all files are downloaded from MasterCard connect daily and back-up copies kept.
• Ensure all settlement entries passed are reviewed, verified and  passed in respect of all settlement processes within MasterCard team. 
• Ensure the daily transmission, to Interswitch SFTP, of all MasterCard POS transactions on the Bank’s acquired MasterCard accepting POS.
• Analyze transaction trends and ensure monthly reports are prepared to track volume and values of transactions across all MasterCard products to enable the bank track product performance.
• Ensure monitoring of Offshore Account is done.
• Oversee upload and accurate reporting of global collection only (GCO) transactions to ensure the bank’s compliance and avoid penalties from MasterCard.
• Ensure that proper settlement procedures are established for all transactions on new MasterCard e-products that may be launched by First Bank or other Banks but will impact on us. 
• Oversee all functions performed by other officers in MasterCard settlement team to ensure the team’s efficiency through timeliness and accuracy of all activities.
• Collaborate with IT, Business Solutions team, Product managers and other stakeholders for rollout of new initiatives on MasterCard settlement.
• Engage switches, card schemes and third-party processors on exceptions or issues identified with settlement and follow up to ensure resolution.
• Ensure timely collation and sending of Merchant Settlement reports to E-business Relationship Managers. Also, ensure merchant complaint issues are promptly resolved. 
• Ensure prompt reconciliation and posting of all MasterCard exceptions/dispense error and partial dispense transactions. 
• Monitor Naira MasterCard exchange rate trend and report any variation to E-business group for appropriate action. 
• Ensure timely collation and sending of Merchant Settlement reports to E-business Relationship Managers. Also, ensure merchant complaint issues are promptly resolved. 

Requirement

• Minimum Education: 1st Degree in a numerate discipline
• Minimum experience: 8 years, 5 of which must have been spent in e-Banking/Products