PRANANET technology is a software development company creating engaging,creative and innovative technology. PRANANET technology provides software solutions to corporate organisation, Government institution and also the private sector.
We develop commercial software products for the executives, school, individuals and also the mobile market at large.
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Effectively manage large amounts of incoming calls
Responds to customer inquiries regarding orders, billing inquiries and technical problem notifications
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships of trust through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/team sales targets and call handling quotas
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Also reviews requests, contacts customers to clarify request, ensuring all necessary information is included and may route requests to the appropriate department
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
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