Client Service Officer at Prananet Technology Limited

Job Description

• Effectively manage large amounts of incoming calls
• Responds to customer inquiries regarding orders, billing inquiries and technical problem notifications
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/team sales targets and call handling quotas
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Also reviews requests, contacts customers to clarify request, ensuring all necessary information is included and may route requests to the appropriate department
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Skills Required

• Customer service
• Account management
• Time management
• Query resloution
• Strong interpersonal skills