Receptionist at Prixair

Details:
Receptionist  R01
Job description and duties

• Meeting, greeting and attending to the needs of guests, to ensure a superb customer service experience.
• Build a good rapport with all guests and resolve any complaints/issues quickly to maintain high quality customer service.
• Deal with guest requests to ensure a comfortable and pleasant stay.
• Assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible.
• Responsible for accurate and efficient accounts and guest billing processes.
• Assist in keeping the hotel reception area clean and tidy at all times.
• Administer all routes of reservations (eg, online, phone) to ensure that room bookings are made and recorded accurately.
• Ensure that all reservations and cancellations are processed efficiently.
• Keep up to date with room prices and special offers to provide accurate information to guests.
• Report any maintenance, breakage or cleanliness problems to the relevant manager.
• To undertake other duties assigned by managment

Qualification Experience:
BSc, HND and/or it’s equivalent with a minimum of 2years relevant working experience