Front Desk Officer at Peen Nigeria Limited

Location: Akoka, Lagos

Responsibilities

• Register guests and assigns rooms. Accommodates special requests whenever possible.
• Assists in preregistration and blocking of rooms for reservations.
• Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.
• Understands room status and room status tracking.
• Knows room locations, types of rooms available, and room rates.
• Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
• Coordinates room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early chek-ins, special requests, and day use rooms.
• Process guest check-outs.
• Performing cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange,.
• Reports any unusual occurrences or requests to the manager or assistant manager.
• Knows all safety and emergency procedures, Is aware of accident prevention policies.
• Maintains the cleanliness and neatness of the front desk area.

Education & Experience
Applicant should possess a minimum of HND or B.Sc or its equivalent.
Minimum of 1 year Previous hotel-related experience desired.

Skills & Competencies

• Good Command of English
• Good Looking
• Physical & Mentally Alert
• Great Interpersonal skills
• Ability to work under pressure
• Good Customer Relations Skill
• IT Proficient