Customer Service Representative at SENCE Nigeria

Roles and responsibilities           
Candidates will be required to:
•             Display a good knowledge of the Company’s products.
•             Attract potential customers by answering product and service questions, suggesting information about other products and services.
•             Resolve products or service problems.
•             Attend to client/customer needs politely.
•             Offer support when needed.
•             Escalate complex problems to the right persons.
 
Skill set
The following are the necessary skills and qualifications needed for this role;         
•             2-3 years of previous experience in over the phone service delivery
•             Minimum of OND in any discipline
•             Must be eloquent
•             Must be able to multitask
•             Must be patient and professional in interactions with customers
•             Must be able to process orders over the phone and handle requests and complaints.
•             Must be competent in the use of Microsoft office tools
•             Must be fast and accurate at typing
•             Excellent oral and writing skills
•             Excellent in handling telephone conversations.
 
Work experience             2-3years