Network Operations Centre (NOC) Engineers at SENCE Nigeria

Roles and responsibilities           
The Network Operations Centre is where information technology specialists perform their work using highly expensive and sophisticated tools and equipment and from where network monitoring and control is implemented over a telecommunication or satellite. This is where network problems are found and resolved; data updated and new software distributed. The Engineers who work at the Centre will be responsible for efficient functioning of the organization’s network system.
The following levels of Engineers are required for this role;
a.            Network Operation Centre Shift Leader (Suited for A Network Engineer with more than 5 years’ experience) – REF (SENOC48/a)
b.            Tier 1 Engineer – (Suited for IT students) (Ref SENOC48/b)
c.            Tier 2 Engineer – (Suited for a fresh graduate Engineer ) REF (SENOC48/c)
d.            Tier 3 Engineer - (Suited for a Network Engineer with minimum of 3 years’ experience) REF (SENOC48/d)
 
The NETWORK OPERATION CENTRE engineers execute a variety of jobs such as administering and configuring Cisco routers, changing firmware (small and fixed software programs) regularly, resolving network issues and checking that multimedia files transmitted via networks are working properly.
 
Duties
•             Supervises the functioning of network components and makes sure that they are active and problem free.
•             By applying essential software application and hardware tools detect and identify the nature of problems and solve them problem.
•             Takes network problem complaints from the users, analyzes them and depending on the difficulty of the problem, either seeks help or solves them himself.
•             Takes the help of technical experts from the organization or from outside (if required) to solve a problem.
•             Manage complaints and ensure that they are resolved.
•             Completes work according to policies of the company.
•             Maintains a detailed record of the problems and methods used to solve it.
•             Maintains network facilities for continuous performance.
•             Synchronizes with technical staff to design and create new software applications for supervising network performance and operations.
•             Carries out inspections on a regular basis on network performance and prepares final reports for management.
•             Deals with power outages, black holes, network failures and ensures the stability of the main network.
 
Skill set
To qualify the candidates must have the following;
•             A bachelor degree in Information Science or Computer Science.
•             A good experience in handling computer networks.
•             Experience in hardware and software used by the company are generally given priority.
•             Ability to solve different network problems which may include those that cannot be resolved using typical methods.
•             Ability to think ahead in order to identify and use special measures in problem solving.
•             Ability to understand information in different formats such as pictorial, verbal and print representations.
•             Good communication skills
•             Excellent problem solving capabilities
•             Demonstrable technical knowledge.