Relationship Manager, Business Banking (Lekki Mall) at Standard Chartered Bank

Job Description

• Drive deepening activities with high-value or high potential clients with full range of BC products, continuous analytics support and collaboration with Business Specialists;
• Meet clients when required (ie once a month)
• Acquire and activate new clients referred from ETB clients directly to Business Clients RM/Team
• Maintain integrity of clients’ credit portfolio through monitoring, early action and remediation actions

Key Roles and Responsibilities

• Relationship deepening by proactively reaching out to  & engaging with high value Business Clients & “Hidden larger Businesses” as per the mandated protocols
• Acquiring from ETB client referrals (MGM)
• On boarding clients on Business working capital (BWC) proposition.
• Supporting the client on any client-initiated needs
• Delivering on transactions, service requests, Mobile/Web training
• Updating CDD/ AML
• Managing Client’s credit situation
• Product broadening

Journey Completion:

• Discipline and time management to handle a client portfolio
• Ability to solve problems and close issues without handing over
• Strong analytical ability
• Understanding of BC KYC/CDD principles

KYC/AML Clause:

• Ensure you remain alert to the risk of money laundering and assist in the bank’s efforts in combating it by adhering to the key principles in relation to:-
• Identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to customers.

Contributes To:

• Revenues, Asset and Liabilities of BC business at country and regional level.
• Image and reputation of department and the Bank.

Complexity / Judgement:

• Complexity in managing portfolio of customers balancing effort/reward.

Freedom of Decision Making:

• Many day-to-day decisions regarding customers (not credit).
• Significant latitude in managing and prioritising workload.

Qualifications and Skills

• Good first degree with a minimum of a second class degree
• Requisite technical skills gained through professional associations and practical experience (3-5 years' experience)
• Good working knowledge of banking products.
• Understanding of businesses and financials
• Enhanced multi-product BC knowledge
• Market and competition knowledge
• Client engagement
• Presentation and soft skills tailored to engaging business owners
• Internal stakeholder engagement skills
• Closing deals
• Ability to drive and manage client interaction
• Communication and presentation skills
• Negotiation and objection handling
• Client training on digital solutions