Customer Support Representative at Zoto

Job Description

• Deal directly with customers either by telephone, electronically or face to face
• Respond promptly to customer inquiries
• Handle and resolve customer complaints
• Obtain and evaluate all relevant information to handle product and service inquiries
• Organize workflow to meet customer timeframes
• Direct requests and unresolved issues to the designated resource
• Prepare and distribute customer activity reports
• Communicate and coordinate with internal departments
• Follow up on customer interactions