Field Service Engineer (Cooling) at Universal Careers

Department:  Customer Services

Reporting to: Customer Service Manager

JOB SPECIFICATION / MAIN PURPOSE OF JOB

MAIN PURPOSE OF THE JOB:

• The incumbent provides technology support and technical services to both internal and external clients.
• This function is mainly based on commitments within Service Level Agreements (maintenance) as well as installation orders received and is performed on customer site/s.
• The incumbent also provides technical support to the sales force. Services are charged out to customers as part of the delivery of specific projects.
• Role covers the physical delivery and ongoing support to clients on products applications, network system and overall solutions.

RESPONSIBILITIES

• Installations, commissioning and maintenance of HPAC equipment.
• Scheduling, planning and complete installation and maintenance tasks using established workflow procedures.
• Schedule maintenance visits prior to due dates using established procedures.
• Ensure spare parts are properly accounted for, using established procedures.
• Submit maintenance and installation reports using established procedures.
• Ensure quality is of high standards and take necessary steps to correct.
• Ensure that quality procedures are followed.
• Provide technical product assistance to the customer either telephonically or in the field.
• Providing application, control circuits and functional training to new technicians
• To identify sales opportunities for ENP by suggesting power solutions to the customer and to communicate with the relevant ENP Key Account Manager of any sales opportunity.
• Do installations where and when required.
• Provide a wide range of customer orientated services as per the Service and Maintenance Contracts between ENP and the customer.
• Report on progress with relation to the various services rendered to customers.
• Make use of support from ENP ZA and other Company divisions where necessary.
• Resolves escalated technical support issues.
• Provides specialist technical input/advice to resolve complex issues including support in the form of emergency callouts to ensure system availability to the customer.
• Responsible to maintain customer relationship and client satisfaction as well as generate opportunities where possible.

PERSONAL SPECIFICATION

Minimum Required

Education/Training

• BSc/HND ( Electrical or Mechanical Engineering) or equivalent, or qualified by experience (QBE).
• Good PC knowledge ( Microsoft office and Windows).
• Basic knowledge of electronics.

Minimum Required Work Experience

• 3 – 5 years in the Air Conditioning /HPAC field of employment.
• Ability to handle a variety of tasks at once.
• Completes own role independently or with minimal supervision/ guidance.
• Applies knowledge/ skills to a range of standard and non-standard activities.
• Project experience will be of value.

Desirable

• 3-5 years in the Telecommunications and Data Centre environment.
• Project experience will be of value.
• Some knowledge of DC, UPS and Monitoring.
  

Personal Attributes

• It is essential that the candidate has good interpersonal skills to enable him to interact with customers both internally and externally.
• Good interpersonal skills.
• Ethics and Values.
• Integrity and Trust.
• Customer Focus.
• Functional/Technical Skills.
• Action Oriented.
• Time Management.
• Problem Solving.
• Priority Setting.