Receptionist/Host at Human Capacity Development Consultants (HCDC)

Objectives:

Serves visitors by greeting, welcoming, and directing them appropriately; notifies company personnel of visitor arrival; maintains security and telecommunications system.

• Admits members and guests to lounge, ensures requested refreshments are served to guests and members on time and properly.
• Ensure the lounge door is open to members.
• Verify membership cards and admits approved financial members and their guests.
• Ensure members and guests are comfortable.
• Work with Waiters to serves refreshments to members and guests.
• Answers questions regarding scheduled meetings and appointments
• Verifies and administer members approved reservations
• Directs guests to rest rooms and muster point in the case of emergencies or fire outbreak.
• Ensure work area is always clean and trash cans are emptied.
• Project polite, professional and friendly disposition at all times with members, Guests, Customers, clients and colleagues
• Ensure the highest level of customer care is adhered to all the times
• Ensure familiarity with location of the lounge, facilities and access policies to advise users
• Manage and keep stock of magazines and newspapers provided and make them available to Guests and Members. (must be current or at most one day before)
• Be Familiar with basic PC/Internet troubleshooting knowledge
• Demonstrate a can-do attitude towards members and guests requests and strive to exceed customer expectations
• Ensure Guests and Members complaints are promptly dealt with, and action taken to prevent reoccurrence
• Ensure good knowledge of all Lounge products in order to be able to advice members and guests on their product choice
• To actively aid customer feedback, passing information gained to your line manager for appropriate actions and remedies.
• Communicate messages accurately  to relevant offices and ensure excellent communication across all disciplines
• Maintain a smart and professional outlook
• To always look out for opportunities to develop the Lounge service
• Ensure health and safety procedures are adhered by Guests and Members at all times.
• Ensure all machinery are in safe working condition
• Ensure all logged Facilitator jobs within reception areas of responsibility are monitored and completed.
• Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries.
• Directs visitors by maintaining employee and department directories; giving instructions.
• Maintains security by following procedures; monitoring logbook; issuing visitor badges.
• Maintains telecommunication system by following manufacturer's instructions for house phone and console operation.
• Maintains safe and clean reception area by complying with procedures, rules, and regulations.
• Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
• Contributes to team effort by accomplishing related results as needed.

Qualifications and Key Skills

• Minimum of 2-3 years experience in similar role or Customer Service
• Minimum of OND degree
• Amiable Personality
• Empathetic in nature
• Problem Solver
• Impressive communication and customer service skills
• Attractive personality and good voice quality
• Knowledge of French and German languages
• Capable of working under pressure
• Organized and effective time manage skills
• Telephone Skills, Verbal Communication, Microsoft Office Skills, Listening, Professionalism, Customer Focus, Organization, Informing Others, Handles Pressure, Phone Skills, Supply Management