Resident Operations/Business Manager - Hospitality at Bradfield Consulting

RESPONSIBILITIES

• Coordinate the activities of housekeeping/ cleaning staff, front desk operations, food and beverages section , grounds and facilities maintenance and security to ensure consistency with laid down procedures and regulations.
• Deal effectively with customers, their needs while ensuring the hotel is running smoothly.
• Creating a work schedule for all reporting staff and ensuring it is adhered to
• Responsible for the hiring new employees, and training staff pertaining to all duties within the apartments
• Create an operating environment that assures consistent guest satisfaction
• Monitor the performance of the apartments through verification and analysis of guest satisfaction systems and financial reports.
• Initiate corrective action when necessary to staff complaints
• Maintain product and service quality standards by conducting ongoing evaluations and investigating complaints
• Develop accurate and aggressive long and short-range financial objectives consistent with the company's mission statement and follow up on its achievement
• Prepare for management that clearly explain operational effectiveness, trends and variances
• Establish and maintain a pro-active human resource function to ensure employee motivation, training and development and compliance with established labor regulations.
• Execute marketing, sales, and operational activities, producing results that meet or exceed the hotel’s business plan.
• Ensure good safety practices of employees and guests, assisting in the maintenance of proper emergency and security procedures.
• Review housekeeper schedules on a daily basis and ensured completion of assignment charts given to them
• Provide keen oversight to daily operations of the laundry department, along with supervising staff

EDUCATION AND EXPERIENCE

• University degree in from any accredited university
• A Certified Hospitality Administrator is preferred.
• 10+ years of experience in hospitality industry preferably in a 4-5 star hotel in or outside Nigeria
• Managerial experience and strong interpersonal skills.
• Ability to communicate well in both oral and written reports.
• Proficiency in MS Office, Outlook, Word, Excel