Senior Academic Consultant at IIHT

Job Summary:

• The Senior Academic Consultant will be responsible for ensuring the sale of IIHT’s services through generating leads and walk-in customers to the center.
• The role involves initiating contact and responding to e-mail and telephone enquiries whether by outbound calling or e-mails, in order to increase enrolments into the Institute’s programs.
• The role also requires keeping abreast of the Institute’s services as well as other IT trainings to increase IIHT clients base

Job Responsibilities:

• Management of ERP Platform
• Maintaining and developing relationships with existing customers in person and via telephone calls and emails;
• The counselor must also make various items available to the student in order to help them formulate good decisions with regard to their future steps relating to education or vocation. These items may include pamphlets, school applications, job applications, school catalogs and other various documents. These will give the student something to peruse and may in fact help them in the decision-making process
• Responding to incoming email and phone enquiries
• Develop sales strategies, accurately forecast sales opportunities and liaise with the Marketing team to develop target strategies.
• Effectively manage the sales pipeline to ensure an adequate amount of leads and deals are in the pipeline identified for both short- and long-term success.
• Achieve periodic sales targets (Enquiries & Enrolments)
• Consistently attain sales quota and annual growth.
• Identify the needs behind the enquiry, provide appropriate support and guideline on course selections.
• Oversee the development and maintenance of a customer management system to record all customer enquiries, and based on the data obtained, provide suggestions on IT trainings to be provided or revamped.
• Liaise with Trainers to ensure that students get adequate services.
• Liaise with the marketing, technical and other functional teams to develop FAQs and information materials for prospective clients on different training services.
• Communicate with IIHT training team and other relevant staff to plan and deliver demonstrations/seminars and workshops for target customers to aid sales & counselling activities.
• Prepare daily, weekly and monthly reports on Sales & counselling activities and propose revised strategies to achieve IIHT sales and revenue targets
• Take overall responsibility of clients from enrolment to the completion of their course.
• Carry out any other function that may be assigned to you.