Restoring Family Link (RFL) Assistant at ICRC - International Committee of the Red Cross

Main Responsibilities:

• Ability to introduce the ICRC and explain RFL activities, criteria and modality of work to different levels of interlocutors
• Understands and respects security rules and reports any security incident immediately to the Colleagues concerned
• Compiles a weekly report of the phone calls made for RFL purposes and the credit remaining for the RFL phones
• Reports relevant information for Protection and other departments to the Colleagues concerned
• Interacts with beneficiaries visiting or calling the Sub-Delegation and responds to their RFL-related enquiries
• Ensures and performs appropriate written translation of files and Red Cross Messages, when relevant;
• Supports the RFL Field Officers and Delegate by preparing working lists and analyzing the individual files concerned as well as by analysing the RFL caseload, preparing the follow ups to be carried out through working lists or follow up forms
• Participates to RFL activities in the field, including to field trips of several days, when needed

Required Qualifications:

• University degree or specialized training;
• 2 years work experience in humanitarian work;
• Very good command of written and spoken English, and spoken Hausa; Kanuri and/or French are an asset;
• Very good computer skills, in particular with Excel, Word, if possible PowerPoint;
• Good knowledge of Nigerian geography.

Personal Attributes:

• Good analytical skills;
• Detail-orientation and precision;
• Very good writing and reporting skills;
• Capacity to work within a team;
• Good inter-personal skills: ability to deal with people respectfully and showing empathy towards others, very good communication skills;
• Committed to work and able to work under supervision or independently as required;
• Able to work under pressure; flexible and open to extra working hours if necessary;
• Capacity to learn and to adapt to new work methods;
• Discretion and confidentiality, self-control;
• Aptitude for applying and ensuring compliance with ICRC directives and procedures.
• Very well organized, with good planning abilities