NOC HoSU at Phillips Consulting

Key Responsibilities

Ensuring optimal use of all Operational support systems (OSS) within the governing SLAs by:

• ensuring successful implementation of all operational support systems;
• management of all systems constituting OSS;
• Management of all OSS staff
• Responsible for the Quality of Services delivered by The IT Noc
• Management of the central application connecting all the NOC applications.
• Management of the Access rights son Application and review.

Perform Product Management within the governing SLAs by:

• evaluating user needs and system functionality and ensuring that OSS facilities meet these needs;
• scheduling upgrades and security backups of hardware and software systems;
• conduct research of new products & services together with the enabling systems;
• ensuring the smooth running of all OSS;
• providing secure access to the network for all users;
• ensuring the security of data from internal and external attack;
• providing users with appropriate support and advice;
• mentoring and training new OSS support staff;
• Keeping up to date with the latest technologies.

Perform Customer Management  within the governing SLAs by:

• managing optimized use of customer-facing applications
• ensuring partner management and 24x7 Web-based customer self-service
• Managing crisis situations, which may involve complex technical hardware or software problems.

Conduct Revenue Management within the governing SLAs by:

• ensuring efficient functioning of all billing, charging and settlement systems;
• Planning, developing and implementing the OSS budget, obtaining competitive prices from suppliers where appropriate, to ensure cost effectiveness.

Qualifications

• Bachelor's Degree / Diploma in Computer Science / Information Technology or relevant experience
• MCSE 2012, CCNA,CCNP,SQL
• Security certification
• ITIL Practitioner  level certification
• At least 7 years working experience in Telecommunications
• At least 3 year experience in a management type role