Front Desk Receptionist at ERCASâ„¢

Job Responsibilities:

• Carrying out the day-to-day duties of front desk reception.
• Answering telephone calls in a timely and efficient manner, transferring calls as necessary, dealing with general enquiries, and/or referring clients to the appropriate unit.
• Maintain a common filing system and files all ERCAS documents.
• Provide a meet and greet function for ERCAS Solutions’ walk-in clients and successfully communicating company information and providing advice.
• Ensuring, as far as possible, that complaints and concerns that you may receive are attended to speedily and satisfactorily. Informing the Manager-Operations on any significant issue(s).
• Maintaining accurate records on properties, clients, and landlords. Any and all paperwork, documentation, contact details, reports or lists generated will remain the property of ERCAS Solutions.
• Carrying out any duties that may arise, or as directed, which are in line with ERCAS Solutions policies and procedures.

Desired Skills and Experience:

• 2+ years’ experience working in a similar role preferably with a medium or large sized company.
• Degree in Secretarial Studies, Business Administration or equivalent.
• Proficiency in Microsoft Office Suite.
• Customer focused with strong interpersonal and communication skills necessary.
• Excellent troubleshooting and problem solving skills.
• Strong organizational skills and attention to detail, with a demonstrated ability to set up an advanced filing system.
• Demonstrated ability to provide office support functions to ensure efficiency.