Contact/Call Centre Agents at Contact Solutions Limited (Consol)

Core/ Critical Requirement

• Ability to read, speak and understand English Language fluently and accurately is very crucial 

Job Duties/ Responsibilities/ Accountabilities

• Handle customer complaints or enquiries via telephone, emails or text messages.
• Provide customers with needed information and support
• Make outbound calls.
• Receive inbound calls
• Ensure that customers/callers are satisfied.
• Gather information from customers..
• Consistently ensure call(outbound/inbound) quality
• Contributes to team effort by accomplishing related results as needed.
• Exhibiting competent product Knowledge.
• Promote good listening skills.
• Manage length of calls.
• Utilize computer technology to handle high volume of calls
• Work closely with Team leads, supervisors and call centre manger to ensure synergy and all time customer satisfaction
• Adherence to call script and call centre policies.
• Compile reports.
  

Educational Qualification:

• Minimum of BSc, HND or its equivalent in any field.

Functional Requirements:

• Communication (Local Language and English)
• PC/personal productivity tools – Words for windows, Excel, PowerPoint ,Mailing
• Excellent Communication Skills
• Customer Service Skills
• Excellent Telephone Etiquette
• Listening Skills

Professional Qualification:

• Relevant Contact centre operations certification OR QAI Contact Centre Certification