Contact Center Representative (Telesales) at Customer Contact Solutions Limited

Responsibilities

• Work towards sales targets and sell client’s products and services such as telecommunications services, media content, etc.
• On outbound projects agents are required to perform cold-calls or will contact potential customers who may have shown an interest in the product on offer or have maybe requested a quotation.
• With regards to the product/service on sale, answering participant questions, as well as question participants to obtain full understanding of what information is being requested,
• Providing quality customer service on every call.

Requirements

• Good communication skills
• Intermediate working proficiency with MS Office Apps
• Multilingual (Professional proficiency: English and another Nigerian Language.
• Good Knowledge of Customer Service
• A passion for solving problems and providing solutions.
• Emotional Intelligence.

Personality Attributes:

• Good Knowledge retention
• Attention to detail
• Flexibility and fast learner
• Organized
• Calm under Pressure
• Effective Communication

Perks

• Join our team of young smart individuals.
• Trainings
• Equal opportunity work culture
• N40,000 per month (and additional benefits)