Customer Relationship/Customer Care Officer at SENCE Nigeria

Description

Summary

This position serves customers by providing product and service information; resolving product and service problems.

The responsibilities of this position includes but not limited to the following;

• Attract potential customers by answering product and service questions; suggesting information about other products and services.
• Open customer accounts by recording account information.
• Maintain customer records by updating account information.
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Maintain financial accounts by processing customer adjustments.
• Recommend potential products or services to management by collecting customer information and analyzing customer needs.
• Prepare product or service reports by collecting and analyzing customer information.
• Contribute to team effort by accomplishing related results as needed.

Requirements

• Customer Service
• Product Knowledge
• Quality Focus
• Problem Solving
• Market Knowledge
• Documentation Skills
• Communication skills
• Resolving Conflict,
• Analyzing Information
• Multi-tasking
• Graduates in any discipline with 0-2years experience in related field, preferably female
• Applicants should be between 20 -28years of age